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Classic Aire Care Customer Testimonials...
Here are just some of the great comments received from our customers:
7/26/10 Mr. M wanted to commend us on such prompt service and tell us that Doug went over and above all expectations. Client felt Doug left an everlasting impression with his good personality and the ability to communicate with the customer.
On 6/30/10 Mr. A wrote us a letter: "I want to acknowledge the good quality work of the installation of my furnace and heat pump by your installers, Alvin and Brian on June 11, 2010. I was particularly impressed by Alvin. He was unhappy with the air duct installation as found. He corrected this in order to achieve a balanced and quiet air distribution. Both gentlemen, Alvin and Brian, need to be commended for their quality work." About our comfort advisor, Trevor, Mr. A, said: "Lennox did a very good job of training you, and you became well qualified to represent Classic Aire Care and Lennox."
6/21/10 Mr. C. wanted to thank Dave for a wonderful job. He is very helpful and he appreciated that he came out last night.
6/14/10 Mr. K. called to say that Tom was a very nice fella. He was extremely patient while the customer was on the phone with the home warranty company for 10 minutes. Mr. K. said Tom did everything right.
5/28/10 Mr. J said he was exceedingly pleased with the work done with his installation.
5/27/10 Mr. C called and commended the prompt service and George did an excellent job.
4/29/10 Mrs. T called and said Bill and Matt did a great job and left the basement very clean.
4/15/10 Mr. B said John A was very thorough.
4/13/10 Mrs. S said George took his time, showed her some options for some things she could do...he explained everything and treated her very respectfully.
Taken from a letter received from Mr and Mrs L, dated 1/10/2010:
During this past week of single digit temperatures, we were very impressed with the dramatic improvement in our heating system due to the 95% efficient furnace your company installed this past fall. In the past we always seemed to have draftiness and other temperature regulation problems. Your salesman, T Miller, and the installation crew were very curteous, knowledgeable and helpful during the installation process. We realize older homes often require a bit more expertise, and your experienced staff met every challenge with professionalism and integrity....
11/23/09 Mrs. S: Alvin did a terrific job. There were things that weren't hooked up and were wrong that she never have known about. She says Alvin has a wonderful work ethic and was a very nice person.
9/30/09 Mr. R. A. said: We wanted to drop you a line to tell you how pleased we are with the service your folks have recently provided us and as a result, your company has earned a new and loyal customer. And, we will pass the word.
10/22/09 Mr. W.G. wrote: Just a note of "Thank you" for a job well done by George. He showed me how to improve efficiency of my furnace...George got on the job, made necessary adjustments, answered all my questions satisfactorily, and had the furnace up and running. He's one of a vanishing breed...
10/2/09 Mrs. R. H.: work was performed expertly , well satisfied...
10/5/09 Mrs. K: George was so nice and she couldn't ask for someone more honest...
9/30/09 Mr. W. H.: Charlie is very professional, kind, and nice, and should be acknowledged.
Ms. C wants us to know how happy she is with the "new" Ryan Company and that she liked Matt too and thinks John is the best. He explained everything and treated her with respect. Thank you, thank you.
Mrs. C : Very Pleased with the service, came out the same day I called, serviceman explained everything, did a great job.
S G: I have been a satisfied customer for over 15 yrs! Thanks so much.
Mr. R: Tom McClard really worked with us to solve our problems. We recommend him.
Ms. C: have always gotten great service.
R C: They did a great job.
Mr. S: Service is always excellent and fast. Employees nice and polite.
L B: Thank you for being there for me and others.
G J: Your people are great and very respectful.
T R: Everyone was very helpful.
B R: They were great and have a new company for services.
J K: Salesperson was very responsive.
K K: Your workers are extremely courteous, friendly, reliable, and helpful.
C K: Honest-won't do unneeded work.
5/6/09
Mr. B called after tech, Zig, left to commend Classic Aire Care for having such a good employee.
4/5/09
Mr. C Jr., wrote:
I would like to commend your tech, Bill, on the fine and efficient job he did on our heat pump system in our home last Wednesday. On top of getting everything working like a charm, he relocated an in the way plastic drain hose in our utility closet. We live in a small condo where space is a premium and that last thoughtful service helped a lot. Doing business with your firm is a real pleasure. That's why I recently renewed your service contract for three years instead of one.
4/23/09
Mr. S
Mr. S was very happy with John's service. John was thorough and professional.
4/23/09
Mr. B called to say how much he liked Jerry and the job Jerry did. Mr. Ballard said Jerry was a winner and CAC should not let him go.
4/23/09
Mr. K said Classic Aire Care's workers are extremely courteous, friendly, reliable and helpful.
4/23/09
Mrs. B said.."Thank you for being there for me and others."
4/17/09
Ms H
Client was happy with Bruce and said he was their preferred tech.
4/15/09
Mrs. B
Bruce was very good and professional.
4/15/09
Mr. B
John A was very thorough.
4/21/09
Mrs D
Bret was very pleasant to deal with and Classic Aire Care should be very proud to have an employee like Bret working for us...
From Classic Aire Care- Thank you, Mrs. D, we are very proud to have Bret and all our installers, service techs, sales reps and in-house staff!
3/24/09
Mr. F
Charlie did an excellent job, he was very pleasant and found a gas leak that no one else was able to find.
9/29/08
Ms B
Dave was courteous and exceptionally nice. Her dog fell in love with him and cried when he left.
9/23/08
Ms C
Called to say she was very happy with Doug's work. He did a great job and was thorough in explaining everything to her.
9/08/08
Mr S
Called to say how impressed he was with Doug, he was prompt. Said he was friendly and did a great job.
7/08/08
L. C called
All the installers on this job were good, but Alvin was outstanding. He took the time to explain everything, including the thermostat. Customer even went in basement to check on job and Alvin was hard at work,stopped to explain what he was doing. When job was done, Alvin took the broom and swept everything up, left basement very clean.
6/25/08
Lee A.
Mr. A. called and said that Brian and Brad did an outstanding job on his install. He is very pleased.
6/20/08
Jamie L.
Jerry did a great job and provided exceptional service.
6/17/08
Denise A.
I recently had one of your service technicians, Tom, at my trailer on 6/7/08 to fix my air conditioner. Tom is one of your employees that you should be grateful for. I work at a General Contracting Company and I understand how difficult GOOD people are to come by. He explained everything in jargon and showed me exactly what parts he was talking about each and every time. And of course being a woman, I ask a lot of questions, and he never once got tired of answering or explaining my issues. I just wanted to make sure that Tom is recognized for being an excellent technician, for a Saturday around 120 degrees inside with no air, he made the whole experience less stressful.
6/06/08
Connie L.
I have been a customer of South County Heating and Air Conditioning for several years and want you to know that I have always received prompt and professional service. Today was no exception. Your technician, Charlie came to check out my air conditioner which was not cooling. He added the needed freon and scheduled an appointment to give me an estimate on replacing the unit.
The office personnel is to be commended for their professionalism. The young lady who scheduled my service was very helpful and considerate in trying to get the technician to me as quickly as possible even though they have been working long days to keep up with the volume (FYI-the temperature has been in the 88-92 range for a copuple days and is expected to continue for another week.
It's all to often that customers respond only when complaining. I just wanted you to know your employees are doing an excellent job and will continue to receive my business so long as that continues.
3/31/08
Ms Carpenter called to say Dave did a great job. Her husband had alot of questions which Dave answered. They are very pleased.
Richard C., Kirkwood Mo.
3/03/08
Jerry did a good job, very personable and represents your company well.
Yolette B.S., University City Mo.
11/12/07
Craig B. is the best serviceman I have ever had, I am very confident that he did everything he was supposed to do.
Kathleen K., Normandy MO
11/12/07
Brian installed a humidifier for me today, he was very professional and did a great job, I would highly recommend him.
Irv M., Creve Coeur MO
11/12/07
Craig was at my home today, I really liked him. He made me feel comfortable and did a good job.
Mary Alice M., Overland MO
11/6/07
I just wanted to call and let you know that I am very happy with the work Dave did at my home today, I would highly recommend him to all my friends.
Edna A., University City MO
9/14/07
I just wanted to call and let you know that Dave is a jewel and you should never let him go. He is always welcome in my home not only because of his wonderful personality, but because of the good job he does. He is also very nice to my dogs.
Mrs. Brown, Arnold MO
9/7/07
I had Tony out at my house today, I loved him. He was very technical and thorough, and I was very impressed that he was courteous enough to put booties on his feet before coming into my home.
A.L. Elkins, Des Peres MO
8/28/07
Ken,
Enclosed is my full payment of the service that Classic Aire provided. Thank you for your prompt attention and for the new systems. They are working nicely. If you ever need a referral for a prospective customer feel free to give them my number.
Todd Ackerman, St. Louis MO
7/13/07
Dear Larry,
We just recently had your company intall a new Lennox furnace and air conditioner in our home. We would like to compliment you and your team on the excellent job and professional installation of our system.
We contacted your company on June 7th to request an estimate for our new system. The salesman, Curt, was extremely friendly and courteous and set an appointment to give us an estimate for the next day. We were impressed.
The next day Curt came to our home, gave us a quote and booked the installation for Wednesday, June 13th. He was extremely helpful and explained the entire process to us in a manner that made us feel confident that he knew what he was doing.
The installation started on schedule with two excellent craftsmen, Craig and Alvin. These men were prompt, courteous and very professional. They completed the installation of our new system that day and removed the old one. These men worked incredibly hard and did it all with an excellent attitude.
From the salesman to the technicians, we were very pleased. We thought you would want to know how well these men represent your company and Lennox.
Our previous system was a Lennox, as well, and had served us faithfully for 36 years.
We would definitely recommend your firm.
Thank you,
Virgil and Bonnie Sprock, Fenton MO
7/9/07
I had Charlie Bowlin out at my home today, he did a great job, he is a very good worker.
Robin S., Berkeley MO
6/21/07
Just wanted to call to say that I have always had good service work done through Donahue Heating and Cooling. Mark was at my house today and he is by far the best service man I have ever had.
Edsel W., Olivette MO
6/18/07
Tony was at my home today, he is wonderful and very nice!
Penny K. Creve Coeur MO
6/13/07
Craig B. was at my house today, he is very conscientioius. I will always request him to do my work.
Mark K., Des Peres MO
4/20/07
Bill was out at my home fixing a gas leak today. Laclede Gas came out to turn the gas back on and they said that Bill did a great job. I really appreciate the fast and efficent service.
Marilyn R., Affton MO
3/28/07
Matt was out at my home today and I just wanted to let you know that he was very professional and a very good technician. I have had Tony out before Matt came and I am continually amazed at the level of service that Classic Aire Care provides.
Aaron J., High Ridge MO
1/8/07
We would like to express appreciation for Dave's work on our service call. He was very communicative over the phone in discussing our system's malfunction with us. When he arrived at our home he was courteous and energetic in his work. Because of his approach to us and our problem, we elected to sign up with him for your preventive maintanance program.
Thomas L., Ballwin MO
11/30/06
Matt was at my house today to do the cleaning on my furnace. He is the best technician that has ever been sent out, he did a very thorough cleaning.
Mrs. Joe S., Chesterfield MO
11/3/06
Craig B. did my fall maintenance on my furnace. It was very refreshing to have someone be so polite. Something was wrong with my furnace and he explained it in terms that I could easily understand. I just wanted to let you know how much I appreciated it.
Carol W., Kirkwood MO
8/31/06
Brian was out at my house this morning, he was very nice and knowledgable.
Dottie H., St. Louis MO
8/3/06
Many thanks to Marcia, Ken and all the dedicated folks who toiled over and above the call of duty when I was having problems with my air conditioner. May you all be blessed in a very special way!
Jeanette H., St. Louis MO
8/2/06
Thank you so much for all your help with my air conditioner. I know it is in bad shape, but I am trying to get it to last through the season. Craig B. came out and got the cooling going again, he was very professional and nice.
Calista R., Afton MO
8/2/06
I just wanted to call and let you know how happy I was with the prompt service I received last night. Our air conditioner was not working and Tom came out and had us back up and running in no time. Thank you.
Orville Y., Ballwin MO
8/1/06
I am just calling to let you know how pleased I am with my new air conditioner. Jeff E. came out within a couple of hours, even though it was already later in the day. He arrived at 3:30 and my house was cooling by evening. Thank you for the prompt service.
Penny H., Hillsboro MO
7/20/06
Craig A. installed my air conditioner yesterday. He was very polite, professional and cleaned up after himself. Thank you for the prompt service, it is so nice to be cool again.
Paul M., Creve Coeur MO
6/15/06 I just wanted to call to let you know how impressed is was with Craig Beer when he was at my home yesterday. He was extremely polite and made sure to put booties over his shoes each time he went through the house. I think Craig is a great guy and he is who I want sent to my house from now on. Carol H., Webster Groves MO 6/14/06 I just wanted to call to let you know what a wonderful job Charlie Bowlin did. He is a dynamic technician who did not try to impress me with a bunch of talk, he just did his job. I would like to use Charlie at my home as well as my mother's home on any future service calls we need. Dave K., Fenton MO 5/11/06 Craig Beer was at my house yesterday. He was so nice and professional. All of your technicians have always been nice, but Craig was just exceptional. Shirley S., St. Louis MO 5/10/06 Dave Gosswin came to my house today to make some repairs on my HVAC system. He is a very hard worker and always does such a good job. I will always call your company for service as long as you have people like Dave working for you. Mary G., Lemay MO 5/10/06 Your service technician Craig Beer came to my home yesterday to do my annual spring clean and check. He did a very careful and thorough inspection, I was very pleased with his work. Lewis Thomas, University City MO 5/4/06 Your serivce technician, Charlie Bowlin, came to my home today. I had a new HVAC system installed last December and he was sent out to make sure the air conditioner was ready to handle the hot summer months ahead. Charlie answered all my questions and the system is up and running with no problems. Charlie is very professional, meticuloous and takes alot of pride in his work. Classic Aire Care is very lucky to have him. Lyle Woodruff, Bridgeton MO 4/21/06 Your service technician Tony Puzzo did a wonderful job at my home today. He is a very professional, christian, fine man. Alice S., St. Louis MO 2/20/06 Ladies and Gentlemen: I write to commend your service technician, Tom Scheuermann. We returned from out of town last Saturday to find our main furnace dead with the temperature outside of seventeen degrees. We called your company and Tom responded within an hour. He competently and efficiently diagnosed and corrected the problem (caused by another technician from another compay earlier). All of this occurred on a Saturday night. We are so pleased. Tom is a great ambassador for your company. With six HVAC units in our house, your company will now have our business. Please call to discuss a service plan. Christopher M. Blanton, Des Peres MO 1/23/06 I called in today with no heat in my home. Marcia told me not to worry that she could get a technician out to my house today. My mother met the technician at my home to let him in. She said Craig was very professional and polite and got the furnace up and runing in no time. Thank you for the fast, efficient service. Dan B., Wentzville MO 1/3/06 Chas did the clean and check on my furnace today. I just wanted to let you know what an asset he is to your company and I would like him to handle all my future service if possible. John M., Hazelwood MO 11/22/05 Jeff came to my home to clean and check my furnace today. He did a wonderful job and was a pleasure to have in my home. Mark F., Fenton MO 11/18/05 I just wanted to call to let you know how much I appreciated your prompt service. I called in because my furnace was not working. Charlie came out and got it working in no time. He was very professional, knowledgeable and friendly. Thank you again. Robert P., Arnold MO 5/28/05 Mr. Dalton, Just a short note to follow up on your visit last Tuesday to our home. You truly made a horrific experience bearable and pleasant. I greatly appreciate your fast respone, two visits, thorough explanations, professionalism and caring, compassionate attitude. We love the new Lennox unit and your quick-thinking helped us fix our rotten wood problem temporarily. Please thank the installers Allen and Tracy who extended their day to make sure we were taken care of. Please feel free to use our name and give our number to anyone seeking a reference regarding your work. Again, thank you for all of your help! We'll be calling you in the near future! Megan A. and Todd C. Schacht, Ballwin MO
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