Awards and Guarantees
Here at Classic Aire Care, we don’t take our responsibilities lightly. We choose to conduct business in a way that is upright and honest; which is why we offer a 100% satisfaction guarantee. It’s pretty simple. If you’re happy, we’re happy. If for whatever reason you’re not satisfied with your experience, we will do everything in our power to make it right.
We know how we choose to conduct our business, but why not show you what other people are saying about us! Over the years, Classic Aire Care has asked our customers for feedback after we have completed a service. We’re happy to say that our current customer satisfaction rating is at 98.8%! We love hearing from our customers. Whether it’s call on the phone letting us know you were happy with your service, or a quick Google review, it’s great to know so many reach out to show they were happy with the work we performed on their home or business. Read on for more ways Classic Aire Care has shown we are St. Louis’ most trusted service provider.
Winner of the Circle of Excellence Award
Each year, Lennox Industries recognizes an elite group of Lennox Dealers that not just meet, but exceed the highest standards. Recipients of the Circle of Excellence awards represent the top 1% of Lennox Dealers, demonstrating outstanding accomplishments in customer service and sales leadership. Classic Aire Care has won this award two years in a row.
Winner of the St. Louis Post Dispatch Top Workplaces Award
We love what we do, and it shows. Classic Aire Care was ranked in the top 40 small businesses in the St. Louis area as a top place to work two years in a row. Based on confidential employee surveys, we’re proud to say that not one other heating, cooling and plumbing small business in the area ranked higher.
Winner of the Home Depot Top HVAC Service Award in the Northern Division for 2013
Classic Aire Care’s partnership with The Home Depot originally began with the acquisition of our plumbing division in January 2012. We have been honored to continue that relationship with our heating and cooling division. Recently, we were awarded with the Home Depot’s Top HVAC Service Award in the Northern Division for 2013.
A+ ranking with the BBB
The Better Business Bureau bases their grading on very special “Standards of BBB Accreditation”. Including: Building Trust, Advertising Honestly, Telling the Truth, Being Transparent, Honoring Promises, Being Responsive, Safeguarding Policy and Embodying Integrity. Classic Aire Care holds an A+ rating in all the above categories.
The NATE Air Conditioning Excellence test is rigorous, and taking it is voluntary. How challenging is the NATE test? In a word, VERY! Only 66%-68% of the technicians who take the NATE test pass. NATE certification tests represent real world working knowledge of HVACR systems. Those who pass can prove they know their stuff. Today, there are only about 32,000 NATE certifications that have been issued in all of North America. Classic Aire Care is one of them.