Mr. C Jr.
I would like to commend your tech, Bill, on the fine and efficient job he did on our heat pump system in our home last Wednesday. On top of getting everything working like a charm, he relocated a plastic drain hose in our utility closet that was in the way. We live in a small condo where space is a premium and that last thoughtful service helped a lot. Doing business with your firm is a real pleasure. That’s why I recently renewed your service contract for three years instead of one.