March 16, 2020
Dear Friends of Classic Aire Care,
As Classic Aire Care’s customers start to feel the impact of COVID-19 (the “coronavirus”), we must communicate Classic Aire Care’s approach to our community’s situation. Importantly, please take note of the following three things:
1) Classic Aire Care’s first priority is the health and well-being of our customers, our employees and the community we serve;
2) Classic Aire Care provides services that are vital to sustaining our customers’ health and comfort; and
3) Classic Aire Care will maintain the highest level of compliance with guidance from recognized authorities in the medical community and from government agencies.
As conditions surrounding COVID-19 continue to progress, we will act with concern for the greater good of our customers and our employees and their families. In so doing, we will continue to make decisions based on the information provided by the Centers for Disease Control and Prevention (CDC), local government health agencies (such as the St. Louis County Department of Health) and our local healthcare providers.
Accordingly, we have taken several precautionary steps in response to the evolving public health situation. We have disinfected our facility and service vehicles. Additionally, at every customer visit, our field personnel will sanitize hands and avoid physical contact. (Sorry, this means our friendly team members will not be shaking hands in the near future.) Finally, our employees have been instructed to follow guidance from the CDC to determine their work schedules – that is, stay home if you don’t feel well and quarantine for 14 days if you have contact with a person infected with COVID-19.
We would also like for you to think about how you can minimize the risk to the Classic Aire Care team. If you, or a loved one, are not feeling well on a scheduled service day, please give us a call and we will happily reschedule your appointment for another day. This will assist us in keeping our team and community healthy.
Finally, if necessary, Classic Aire Care will take any additional steps required to ensure that we are protecting our customers, employees and the general public. So, until this global health threat passes (and it will), please understand that your Classic Aire Care experience may look and feel a little different as we navigate through this time together. That said, please rest assured our highest concern is your well-being as we continue to provide our services in these challenging circumstances.
Most importantly, we appreciate the opportunity and trust you place in us to be your heating, air conditioning, and plumbing provider. We strive to make every visit to your home or business the best experience possible – even in the most inconvenient of times.
All of us at Classic Aire Care want to thank you for being a loyal customer and for inviting us into your home. We will never take your trust and loyalty for granted.
Larry Dalton, President
Classic Aire Care, Inc.